At KOVA, we believe privacy is a fundamental right. Our secure vehicle contact system is designed to connect drivers without ever exposing personal contact details.
When you connect through a KOVA Tag and enter your mobile number, we securely hash and store it in our system.
Neither the guest caller nor the vehicle owner can see each other's real phone numbers. All calls and messages are securely routed KOVA Connect
Under the Information Technology (Intermediary Guidelines) Rules, 2021, KOVA has appointed a Grievance Officer to address complaints and concerns:
Grievance Officer
Email: grievance@kova.buzz
Complaints are acknowledged within 24 hours and resolved within 15 days.