Privacy Policy
At KOVA, we believe privacy is a fundamental right. Our secure vehicle contact system is designed to connect drivers without ever exposing personal contact details.
1. Data Minimization & Hashing
When you connect through a KOVA Tag and enter your mobile number, we securely hash and store it in our system. Your actual phone number is only retained temporarily to manage the active communication session.
2. Masked Routing
Neither the guest caller nor the vehicle owner can see each other's real phone numbers. All calls and messages are securely routed through virtual numbers managed by KOVA Connect™.
3. Zero Marketing or Spam
We do not sell, share, or rent your mobile numbers to advertisers. Your data is strictly used to facilitate security and assistance alerts between drivers. Once a session ends, the temporary bridge is torn down.
4. Data Retention & Deletion
We retain your personal data only as long as necessary to provide our services. Under the Digital Personal Data Protection Act, 2023, you have the right to withdraw consent and request deletion of your data.
5. Emergency Contact Confidentiality
Emergency contact details provided in your account will solely be used to contact them by KOVA in a situation requiring emergency contact. These details will strictly never be shared with, displayed to, or accessible by any guest caller or third party.
6. Support Requests Raised Without an Account
If you contact support without signing in, we ask for your email address and confirm it with a short code, so that a reply can reach you and so that only you can reopen the conversation. We delete that email address 30 days after your support request is resolved. The private link we email you also stops working, and is deleted, 30 days after your request is resolved. While your request is still open, the link continues to work — we do not cut off access to a conversation that is unfinished. The link opens only the one request it was issued for and nothing else about you or your vehicles.
7. Newsletter and Marketing Consent
We will only send you the KOVA newsletter if you specifically ask us to, by ticking the newsletter box yourself. That box is never ticked for you, is never bundled into accepting our terms, and declining it has no effect on your support request. If you do opt in, we keep your email address for that purpose until you unsubscribe, which you can do from a link in every newsletter we send — this is the one case where your address is kept beyond the 30 days described above, and it is kept because you asked for it. If you do not opt in, your email address is deleted on the 30-day schedule regardless.
Grievance Officer
Under the Information Technology (Intermediary Guidelines) Rules, 2021, KOVA has appointed a Grievance Officer to address complaints and concerns:
Grievance Officer
Email: grievance@kova.buzz
Complaints are acknowledged within 24 hours and resolved within 15 days.