Knowledge Base
KOVA Assistant
The assistant that answers on your behalf and helps you in support.
What is KOVA Assistant?
KOVA AssistantThe AI that speaks for KOVA, on calls and in support.
2 min read
Beginner
Letting KOVA Assistant take a call for you
KOVA AssistantThe Delegate option: when to use it and how to turn it on.
2 min read
Beginner
Using KOVA Assistant in Support
KOVA AssistantWhat the support chat can look up, signed in and signed out.
2 min read
Beginner
What KOVA Assistant can see
KOVA AssistantIts view of your account is exactly your view of it — no more.
2 min read
Beginner
When KOVA Assistant hands you to a person
KOVA AssistantWhat gets escalated, and what happens to the conversation.
2 min read
Beginner