All KOVA Systems Operational

•KOVA Connect™ Voice Relay: 99.98%•SMS Gateways: Normal•Autonomous AI Agents: Online

KOVA Support & Trust Center

How can we help you today?

Instant AI diagnostics, dedicated ticket assistance, WhatsApp support, and self-service guides for vehicle protection and anonymous relay.

Instant AI Assistant

Instant

Diagnose invalid tags, check phone masking, look up activation codes, and resolve account questions in seconds without waiting.

WhatsApp Live Support

< 5 min

Connect directly with our dedicated operations and engineering team on WhatsApp for fast activation handover or human support.

Chat on WhatsApp

Official Support Ticket

Email Tracked

Submit an official ticket for hardware replacement or complex account inquiries with tracked email updates.

Fast-Path Troubleshooting

The things that go wrong before you have an account, or while you are locked out of one. No sign-in needed.

All Knowledge Base

Hardware & Tags

Activation code refused

The 8-character code on your tag comes back invalid, already claimed, or attached to someone else.

0 and O, 1 and I are easy to mix up
Tags that report as already active
Codes that were never prepared for activation

Getting Started

Stuck partway through activating

A tag can be activated on the web, over WhatsApp, or by chatting to the onboarding assistant. Stuck on one of them.

What each route asks you for
Which routes are working right now
Switching to another route without starting over

Signing In

Cannot get into your dashboard

The sign-in code never turns up, or the number you enter is not recognised as having an account.

Codes that take more than a minute
Signing in on the number you bought with
Numbers already held by another account

Hardware & Tags

Damaged tag, or one that never came

A tag that arrived cracked or will not scan, or an order that has not turned up at all.

Tags that scan to nothing
Where to get a replacement tag
What support needs in order to chase an order

Frequently Asked Questions

Quick solutions to immediate technical, privacy, and account questions.

Activation codes are 8 characters long (e.g. MH776623). First, verify you did not confuse letters with numbers (e.g. "O" and "0"). If your tag was physically delivered or pre-assigned, check whether you are signing into the correct account. If the issue persists, click "Chat on WhatsApp" or launch the KOVA Support Agent below to verify your tag token instantly.

Direct Support & Regulatory Contacts

Have an escalated technical issue, law enforcement request, or grievance? We are here to assist.

SLA: < 15 mins response